1. Fault 1: Unable to log in, the page keeps loading in circles

cause of the failure

The device has poor network connection with Apple's server,Not the account itself damaged; Apple IDs in different regions correspond to different servers, and there are differences in network adaptation.

solutions

  1. Switch networks and replace agent lines;
  2. Restart your phone/device and try again;
  3. The above operation is invalid. Change the time period and try to log in again.

2. Fault 2: Prompt password error

Basic description

There are no errors in the account password provided by the merchant. All errors reported are input operation problems. Investigate according to the following points:

  1. Optical Character Recognition is prohibited from entering account passwords. Identifying confusing characters will cause errors;
  2. Clean up excess prefixes when copying accounts and do not carry spaces or separators "---";
  3. Use copy and paste to enter the account password throughout the entire process to avoid manual typing errors;
  4. You can check the operation method with reference to the first step of the supporting tutorial.

After-sales processing

After all steps are checked, the password error is still prompted. Contact online customer service and provide the order mobile phone number + screenshots for handling the error.

3. Fault 3: Prompt that the account needs to be unlocked

cause of the failure

Account remote and frequent login triggered risk control and the account was temporarily frozen.

solutions

Self-unlocking through the account matching birthday and secret security issues. You can view the matching unlocking tutorial for unlocking operations.